bt393 Privacy Policy – How We Handle Your Data

1 Introduction

bt393 is an online gaming and sports betting platform serving players in Pakistan. When you use bt393 – whether browsing the site, registering an account, making a PKR deposit via JazzCash or Easypaisa, or placing a bet on PSL cricket – you share certain personal information with us. This Privacy Policy explains how that information is collected, stored, used, and protected.

We take your privacy seriously. This policy is written in plain English so that every bt393 player can understand it clearly, without needing to wade through complicated legal language. If something in this policy is unclear, please contact bt393 support before registering or depositing.

This policy applies to data collected through the bt393 website, the bt393 Android app, and any other channel through which you interact with the platform. It covers both personal data you provide directly and data that is collected automatically during your use of the platform.

2 Data We Collect

bt393 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Registration details: Name, date of birth, email address, phone number, and any other information submitted during sign-up.
• Identity verification documents: CNIC (Computerised National Identity Card) copy or other identity documents submitted during the account verification process.
• Payment information: Mobile wallet numbers (JazzCash, Easypaisa), bank account details for Raast or bank transfer deposits, and card details where applicable. Full card numbers are not stored by bt393.
• Communications: Messages sent to bt393 support, responses to surveys or promotions, and any other direct communications with the platform.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns on the platform.
• Transaction data: Deposit and withdrawal history, bet records, bonus claims, and account balance changes.
• Location data: Approximate location derived from your IP address. bt393 does not collect precise GPS location data.
• Cookies and tracking data: See Section 6 for full details on cookies used by the platform.

3 How We Use Your Data

bt393 uses your personal data only for the purposes described in this policy. We do not use your data for anything beyond what is reasonably necessary to operate the platform, manage your account, and keep the service secure.

Account Management

Your registration details are used to create and maintain your bt393 account, verify your identity, process your PKR deposits and withdrawals, and communicate with you about your account activity. Without this data, it is not possible to operate a bt393 account.

Platform Operation

Transaction data, usage data, and technical data help bt393 run the platform reliably. This includes making sure games load correctly on your device, processing bet settlements accurately, applying bonuses to eligible accounts, and maintaining platform performance during high-traffic periods like PSL matches or major cricket tournaments.

Security & Fraud Prevention

bt393 monitors account activity to detect unusual patterns that may indicate unauthorised access, fraud, money laundering, or bonus abuse. This monitoring is a core security function. Where suspicious activity is detected, bt393 may restrict an account pending review.

Customer Support

When you contact bt393 support, we use your account information and the details of your query to respond to your request. Support communications are retained to help resolve any follow-up issues and to improve the quality of support provided.

Platform Improvement

Aggregated, anonymised usage data is used to understand how players interact with bt393, which games are most popular, and where platform improvements are needed. This data does not identify individual players.

Legal & Compliance

bt393 may be required to retain or disclose certain data to comply with applicable laws or to respond to lawful requests from authorities. Data retained for compliance purposes is kept for the minimum period required and is not used for any other purpose.

4 Payment Data

All deposits and withdrawals on bt393 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and mobile wallets. Payment data is handled with particular care given its sensitive nature.

What We Store

bt393 stores the payment method identifier associated with your account – for example, your JazzCash mobile number or the last four digits of a card – along with transaction records. Full card numbers, CVV codes, and mobile wallet PINs are never stored by bt393. Card transactions are processed through payment gateways that operate under their own security standards.

Third-Party Payment Processors

bt393 works with payment processing partners to handle PKR transactions. These partners receive only the data necessary to complete your transaction. They are bound by their own privacy and security policies and are required to handle your data appropriately. bt393 does not share full payment credentials with any third party beyond what is necessary for transaction processing.

5 Data Sharing

bt393 does not sell, rent, or trade personal data. We share data with third parties only in the following limited circumstances:

Service Providers

We share data with companies that help us operate the platform. This includes payment processors (JazzCash, Easypaisa integrations, Raast, card processors), identity verification providers, cloud hosting services, and customer support tools. These providers only receive data necessary for their specific function and are contractually required to keep it confidential.

Legal Requirements

bt393 may disclose personal data where required to do so by applicable law, or in response to a valid legal request from a competent authority. Where legally permitted, bt393 will attempt to notify the affected account holder before disclosing their data.

Business Transfers

In the event that bt393's business or assets are transferred to another entity, personal data held at the time of the transfer may be included as part of that transfer. In such an event, affected players will be notified and the Privacy Policy updated accordingly.

No Marketing Data Sharing

bt393 does not share personal data with third-party advertisers, marketing networks, or data brokers. Your information is not used to build advertising profiles outside of the bt393 platform.

6 Cookies & Tracking

bt393 uses cookies and similar tracking technologies to make the platform function correctly and to understand how players use the site. A cookie is a small text file stored on your device when you visit the platform.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and cookies that remember your language and display preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate bt393 – which pages are visited most, how long sessions last, and where players drop off. This helps improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats. These are necessary for keeping your account safe.
• Preference cookies: Remember settings you have chosen, such as game display preferences or notification settings, so you do not have to re-enter them on every visit.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies will prevent certain bt393 features from working correctly, including the ability to stay logged in to your account. Analytics and preference cookies can generally be disabled without affecting core platform functionality.

7 Data Retention

bt393 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal or compliance obligations.

• Active account data: Retained for the duration of your account and for a reasonable period after account closure to resolve any outstanding disputes.
• Transaction records: Deposit, withdrawal, and bet records are retained for several years as required by financial record-keeping standards.
• Identity verification documents: Retained for as long as your account is active and for a defined period after closure. Copies of documents are not kept beyond what is necessary.
• Support communications: Retained for a period sufficient to resolve follow-up issues and improve service quality, then deleted or anonymised.
• Anonymised analytics data: May be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data by contacting bt393 support, subject to any legal retention requirements that prevent immediate deletion.

8 Your Rights

As a bt393 account holder, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data bt393 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. You can also update certain details directly through your account settings.
• Right to deletion: You can request that bt393 delete your personal data. We will action this request subject to any legal obligations that require us to retain certain records (such as transaction data).
• Right to restrict processing: In certain circumstances you can ask bt393 to limit how we use your data while a query or complaint is being resolved.
• Right to object: You can object to certain uses of your data, particularly where processing is based on our legitimate interests rather than a legal obligation.
• Right to data portability: You can request a copy of your personal data in a commonly used format so that it can be transferred to another service provider if needed.

To exercise any of these rights, contact bt393 support with your request. We will respond within a reasonable timeframe. Some requests may require identity verification before they can be processed.

9 Data Security

bt393 implements technical and organisational measures to protect personal data against unauthorised access, loss, alteration, and disclosure. These measures are reviewed and updated on a regular basis.

Technical Measures

• Data in transit is protected using SSL/TLS encryption on all platform connections.
• Stored personal data is encrypted at rest using industry-standard methods.
• Access to personal data within bt393 is restricted to authorised personnel on a need-to-know basis.
• Platform systems are monitored continuously for unusual activity and potential security threats.

Your Responsibility

Account security is a shared responsibility. You play an important role in keeping your bt393 account data safe by:

• Using a strong, unique password for your bt393 account that you do not use anywhere else.
• Never sharing your login credentials with anyone, including family members.
• Logging out of your account when using a shared device.
• Contacting bt393 support immediately if you suspect unauthorised access to your account.

bt393 cannot be held responsible for data breaches resulting from a player's failure to keep their login credentials secure.

10 Minors

bt393 is strictly an adult platform. Registration and use of the platform is only permitted for individuals aged 18 and above. bt393 does not knowingly collect personal data from anyone under 18 years of age.

If bt393 discovers that personal data has been collected from a person under 18, the associated account will be suspended immediately and the data deleted or handled in accordance with applicable requirements. If you believe that a minor has registered on the platform, please contact bt393 support so that the situation can be investigated and resolved promptly.

Parents and guardians are encouraged to use parental control tools and internet filtering software to prevent minors from accessing gaming and betting platforms.

11 Policy Changes

bt393 may update this Privacy Policy from time to time. Changes may reflect updates to data practices, new platform features, changes to payment methods, or applicable legal requirements. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how your personal data is used, bt393 will notify registered players via the contact details held on their account. Continued use of the bt393 platform after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this policy periodically. If you have any concerns about a change to our data practices, you can contact bt393 support or request account closure at any time.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, the bt393 support team is available to help.

• Email: [email protected] (plain text – not a clickable link)
• FAQ: Visit bt393.pro/faq for answers to common account and privacy questions.
• Live Chat: Available through the platform when you are logged in to your account during support hours.

For data deletion requests, access requests, or correction requests, please include your registered email address and a brief description of your request. Identity verification may be required before certain requests can be processed.

For responsible gaming tools including deposit limits, session reminders, and self-exclusion, visit the Responsible Gaming page. These tools are also accessible directly from your account settings.